Robert Hodgkiss

(+1) 210-960-2749 Email: wifiknight45@proton.me Resume: wifiknight45.github.io/cv.io/ LinkedIn: linkedin.com/in/robert-hodgkiss GitHub: github.com/wifiknight45

Professional summary

Aspiring Cybersecurity professional transitioning from customer support, focused on protecting people and their data. Developing programming skills in Python, JavaScript, Node.js, and .NET. Enjoys finding novel solutions to problems via software/programming. Strengths include hands‑on troubleshooting, technical triage, risk screening, and clear, compliant documentation. Experienced in coaching users on secure authentication and fraud‑prevention best practices. Calm under pressure and ready to contribute in an entry‑level SOC Analyst, Security Support, or GRC/Identity Operations role.

Repository structure (auto‑updated)

graph TD
subgraph Loading
A[Fetching repository…]
end

Education

University of California, Santa Cruz — Independent Study in Linguistics and Foreign Languages

2003 – 2005

Technical skills

Programming: Python, JavaScript, CSS, HTML, Node.js, .NET
Security: Secure authentication/MFA coaching, fraud‑prevention education, risk screening, data privacy
Tools: Atlassian, Confluence, CRM platforms, Git, GitHub, JIRA, SharePoint, ticketing workflows
Networking: Device connectivity troubleshooting, network performance testing and root-cause analysis
Languages: English, French, Spanish

Certifications

Learning Threat Intelligence — LinkedIn Learning, Nov 2024
Penetration Testing Essential — LinkedIn Learning, Nov 2024
Certificate of Spanish Language Proficiency — State of California, Jul 2017

Projects

Automation: Developed zBc_3.0v1 (Billing Cycle Script), T‑Mobile, May 2025 repository
- Purpose: Calculate critical billing milestones with a configurable password‑based key derivation using PBKDF2‑HMAC‑SHA256 for secure data handling.
- Impact: Reduced manual effort, increased accuracy, and accelerated customer issue resolution.
- Currently in development: Website and app for a minimum viable product. Python core logic completed; focusing on frontend website, then containerization before an app store launch.
RSI_314: Python LSTM model using RSI with financial data from PostgreSQL to estimate potential trade profitability. repository

Professional experience

T‑Mobile — Account Associate

Springfield, MO • May 2025 – Aug 2025

Customer care: Resolved account issues, service concerns, and technical inquiries with precision and empathy.
Troubleshooting: Diagnosed device connectivity, network performance, and account security concerns for swift resolution.
Systems/CRM: Managed accounts, billing adjustments, and feature configuration with strong data integrity and privacy.
Security education: Coached customers on account protection, secure authentication, and fraud‑prevention best practices.
Automation: Built a Python script to calculate billing milestones for post‑paid customers.

Wells Fargo — Senior Customer Service Representative

San Antonio, TX • Jan 2025 – Mar 2025

Risk controls: Submitted business account applications and ran risk screens to mitigate potential loss.
Data review: Verified application data and business filings for comprehensive evaluation.
Stakeholder updates: Performed status checks and communicated decisions professionally.
Throughput: Multitasked across SharePoint and Excel to maintain accuracy under tight deadlines.

TaskUs, Inc. — Customer Service Specialist

New Braunfels, TX • Sep 2024 – Nov 2024

Resolution: Delivered swift resolutions to urgent customer concerns while meeting quality and efficiency standards.
Documentation: Maintained detailed records across platforms to ensure policy adherence.
Performance: Consistently exceeded performance goals across diverse customer needs.

Health and well‑being career break

Apr 2024 – Aug 2024

Context: Short medical hiatus for surgery and recovery.

Additional experience

Wal‑Mart, Inc. — Associate

Springfield, MO • Jan 2024 – Apr 2024

Operations: Resolved stock inquiries; maintained efficiency in a fast‑paced environment.

Charter Communications (Spectrum) — Sales Support Activation Specialist I

San Antonio, TX • Aug 2021 – Sep 2021

Service/ticketing: Resolved internet issues in English/Spanish; managed activation tickets offline.

Telelanguage — Customer Service Specialist

Remote • Aug 2020 – Jun 2021

Coordination: Scheduled interpreters; maintained healthcare records to quality standards.

State of California, Health Benefit Exchange — Program Technician II

Fresno, CA • Oct 2016 – Feb 2019

Compliance/docs: Processed applications, verified eligibility, resolved complaints, and authored knowledge‑base articles.