747 N Hillcrest Ave, Springfield, MO 65803 | (210) 960-2749 | robert.hodgkiss@my.utsa.edu | LinkedIn
Professional Summary
Enthusiastic professional with over 3 years of customer service experience, delivering timely solutions and building client loyalty. Skilled in troubleshooting, multitasking with multiple systems, and providing exceptional support in English and Spanish. Eager to bring a “can-do” mindset and a passion for helping people to T-Mobile’s innovative team.
Education
Independent Study in Linguistics and Foreign Languages University of California, Santa Cruz (2003 – 2005)
Licenses and Certifications
Certificate from the State of California to Read, Speak, and Write Spanish
Learning Threat Intelligence
Penetration Testing Essential Training
Professional Experience
Senior Customer Service Representative Wells Fargo — San Antonio, TX (Jan 2025 – Mar 2025)
Resolved client inquiries by guiding them through account setup, enhancing satisfaction.
Managed multiple systems (SharePoint, Excel) to verify data and maintain accuracy under deadlines.
Conducted outbound calls to educate customers, fostering trust and compliance.
Customer Service Specialist TaskUs, Inc. — New Braunfels, TX (Sep 2024 – Nov 2024)
Handled urgent calls with care, delivering swift resolutions while meeting quality standards.
Documented interactions across platforms, ensuring detailed records and policy adherence.
Exceeded performance goals by efficiently managing diverse customer needs.
Health and Well-being Career Break Apr 2024 – Aug 2024
Took a hiatus from work due to a health condition requiring surgery. I have since fully recovered and am ready to contribute to the success of a company or organization that I believe in.
Associate Wal-Mart, Inc. — Springfield, MO (Jan 2024 – Apr 2024)
Supported customers by ensuring product availability and resolving stock-related inquiries.
Adapted to fast-paced overnight shifts, multitasking to maintain smooth operations.
Researcher & Social Media Specialist TaskUs, Inc. — Remote (Feb 2022 – Apr 2023)
Built client value by crafting tailored solutions using Salesforce, meeting quality assurance goals.
Enhanced team productivity through problem-solving, achieving top performance in March 2023.
Sales Support Activation Specialist I Charter Communications (Spectrum) — San Antonio, TX (Aug 2021 – Sep 2021)
Resolved service issues for internet customers, improving satisfaction in English and Spanish.
Managed offline tasks and help desk tickets, ensuring timely account activations.
Customer Service Specialist Telelanguage — Remote (Aug 2020 – Jun 2021)
Connected clients with interpreters, facilitating clear communication in diverse languages.
Scheduled in-person and telephonic interpretations, ensuring timely service delivery.
Entered client data and maintained records for healthcare agencies, adhering to quality standards.
IT Support Technician (Contract) Sayers Technology — San Antonio, TX (Sep 2019 – Oct 2019)
Supported healthcare clients by migrating accounts to new systems, ensuring seamless transitions.
Resolved technical issues via Remote Access and Active Directory, meeting tight deadlines.
Installed software and set up LAN/WAN printers, enhancing operational efficiency.
Program Technician II State of California, Health Benefit Exchange — Fresno, CA (Oct 2016 – Feb 2019)
Processed applications and resolved complaints, delivering excellent customer service.
Verified eligibility and handled sensitive tasks, maintaining accuracy and compliance.
Developed Knowledge Base articles to support training and operational efficiency.
About This Resume
Welcome to my online resume! This site showcases my professional experience, education, and certifications, highlighting my skills in customer service, problem-solving, and multitasking—key strengths I’m bringing to my application for the Account Associate role at T-Mobile.
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About Me
I’m an enthusiastic professional with over 3 years of customer service experience, skilled in delivering timely solutions and building client loyalty. I’m bilingual in English and Spanish, adept at multitasking with multiple systems, and eager to contribute to T-Mobile’s innovative team with a “can-do” mindset.